345bet Privacy Policy – How We Protect Your Data

1 Overview

345bet takes the privacy of its players seriously. When you register an account, make a deposit in PKR, place a bet, play a casino game or contact our support team, you share certain information with us. This policy sets out clearly what we collect, why we collect it, how we store it safely and how long we keep it.

We do not sell your personal data to advertisers. We do not share it with unrelated third parties for marketing purposes. Your data is used for the specific purposes of running your account, processing your payments, keeping the platform secure and meeting our obligations — nothing more.

This policy should be read together with our Terms and Conditions. If you have any questions about how your data is handled, contact information is at the end of this page.

2 Data We Collect

345bet collects personal data at different points in your journey on the platform. The types of data we collect are described below:

We only collect data that is necessary for the purposes described in this policy. We do not collect data that is not relevant to operating your account or maintaining platform security.

3 How We Use Your Data

The data we collect is used for the following specific purposes:

• To create and manage your 345bet account and verify your identity before processing withdrawals.
• To process deposits and withdrawals in PKR through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card.
• To provide access to all platform features including sports betting, live casino, slot games and bingo.
• To detect and prevent fraud, money laundering, account abuse and other prohibited activity outlined in our Terms and Conditions.
• To send you transactional communications — account confirmations, withdrawal notifications and security alerts.
• To send promotional communications about bonuses, PSL season offers and other promotions, where you have opted in to receive these.
• To improve the platform — understanding how players use the site helps us fix issues and develop better features.
• To manage responsible gaming — monitoring for signs of problem gaming behaviour so that appropriate support can be offered.

We will not use your data for any purpose that is incompatible with the reasons it was originally collected. Where we want to use data for a new purpose, we will update this policy and notify you where required.

4 Payment Data & PKR Transactions

All financial transactions on 345bet are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, payment-related data is processed to complete that transaction.

• JazzCash and Easypaisa transactions are processed through those platforms' own secure systems. We retain a reference and transaction record but do not store your mobile wallet PIN or password.
• Bank transfer and Raast transactions are processed through your bank. We store the transaction reference and amount for your account records.
• Card transactions are handled through our payment processing partners using encrypted connections. Full card numbers are not stored on the 345bet platform.
• All deposit and withdrawal transaction records are retained as part of your account history for account management and fraud prevention purposes.

Payment data shared with third-party processors is governed by those processors' own privacy policies. 345bet selects payment partners that maintain appropriate security standards for handling financial data.

5 Sharing & Disclosure

345bet does not sell your personal data. We share your data only in the limited circumstances described below:

• Payment processors: To complete deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer or card, necessary transaction data is shared with the relevant payment service provider.
• Identity verification providers: To verify your identity during KYC checks, relevant identity documents may be shared with our verification partner.
• Game software providers: Your account identifier and session data may be shared with third-party game providers whose titles are available on 345bet, solely to deliver the game to you.
• Fraud and security services: Device and behavioural data may be shared with fraud detection partners to protect the platform and all players on it.
• Legal obligations: We may disclose data where required to do so by a valid legal process, court order or to protect the rights and safety of 345bet and its players.

All third parties with whom we share data are required to handle that data in a manner consistent with this policy and to implement appropriate security measures. We do not share your personal data with advertisers or unrelated marketing companies.

6 Cookies & Tracking

345bet uses cookies and similar tracking technologies on the platform to deliver a reliable, personalised experience. Cookies are small text files stored on your device when you visit the site.

• Essential cookies: Required for the platform to function — including keeping you logged in, remembering your language preference and maintaining session security. These cannot be disabled.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited, how long sessions last and where errors occur. This data is aggregated and anonymised.
• Preference cookies: Store your settings such as display preferences and notification choices so you do not have to re-enter them on each visit.
• Security cookies: Help detect unusual login activity and protect your account from unauthorised access.

You can manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the platform, but essential cookies required for core services cannot be turned off.

7 Data Security

345bet implements technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. The security measures we apply include:

• Encrypted connections (HTTPS/TLS) for all data transmitted between your device and the 345bet platform.
• Encrypted storage of sensitive account and payment data at rest.
• Access controls that limit which staff can view personal player data, based on job necessity.
• Regular security monitoring and testing of platform systems.
• Two-factor authentication options available for player accounts.

While we take reasonable and appropriate steps to protect your data, no online platform can guarantee complete security against all possible threats. You play a role in keeping your account secure — use a strong unique password, do not share your login details, and contact support immediately if you notice any suspicious activity on your account.

8 Data Retention

345bet retains your personal data for as long as your account is active and for a period after account closure as required by our operational, legal and fraud prevention obligations.

• Account and identity data is retained for the duration of your account and for a period following closure to meet record-keeping obligations.
• Transaction and payment records in PKR are retained for the period required to support withdrawal processing, dispute resolution and fraud investigations.
• Communication records such as support chat logs are retained for a reasonable period to allow us to reference them in case of disputes.
• Data collected for fraud prevention purposes may be retained for longer periods where necessary to protect the platform.

When your data is no longer needed for any of these purposes, it is securely deleted or anonymised so that it can no longer be linked to you personally. You may request earlier deletion of certain data by contacting our support team, subject to any legal or operational retention obligations that apply.

9 Your Rights

As a player on 345bet, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with the relevant request:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that we correct it. Note that changes to verified identity data such as name or date of birth require additional verification.
• Right to deletion: You can request deletion of your personal data, subject to any legal or operational retention obligations that prevent us from doing so immediately.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data while a query is being resolved.
• Right to object to marketing: You can opt out of promotional communications at any time through your account settings.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.

We will respond to all data rights requests within a reasonable timeframe. Some requests may take longer where additional verification is required to confirm your identity before releasing or amending data.

10 Minors

The 345bet platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If a player provides false information about their age during registration, any data collected will be deleted and the account closed as soon as we become aware of the breach.

If you believe that a minor has registered on the platform or that your child has accessed 345bet, please contact our support team immediately so that the account can be investigated and closed. For more information on the measures we take to protect young people, visit our Responsible Gaming page.

11 Changes to This Policy

345bet may update this Privacy Policy from time to time to reflect changes in our practices, platform features or applicable requirements. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that affect how your data is used in a material way, we will notify active players by email or via an in-platform notification before the changes take effect. Continued use of the 345bet platform after the effective date of any update constitutes acceptance of the revised policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled.

12 Contact

If you have any questions, concerns or requests relating to this Privacy Policy or the way your personal data is handled on 345bet, please contact our support team. We aim to respond to all privacy-related queries promptly.

For questions about your account, bonuses or platform features, visit our FAQ page. For responsible gaming tools and self-management options, visit the Responsible Gaming page.